Safety is built into every step of the trip.

Community expectations

• Treat every rider, driver, courier, employee, and business user with respect.
• No threats, harassment, discrimination, stalking, assault, unsafe driving, weapon misuse, illegal activity, or retaliation.
• Follow local laws, seat belt rules, child safety rules, airport pickup rules, and vehicle occupancy limits.

Safety tools

Ride may provide driver details, vehicle information, license plate, live trip status, route visibility, support tickets, trip sharing, pickup notes, arrival notifications, wait timers, account verification, ratings, and operations review tools.

Driver and courier safety standards

Drivers and couriers must keep documents current, drive safely, avoid impaired or distracted driving, maintain eligible vehicles, follow pickup and dropoff instructions, and accurately mark arrival, start, and completion. Ride may pause or remove access for safety concerns or document issues.

Safety reports and investigations

Users may report safety issues, accidents, lost items, harassment, route concerns, wrong driver or vehicle, unsafe pickup, or payment-related safety concerns. Ride operations may review trip records, GPS, messages, uploaded evidence, ratings, payment activity, account history, and driver paperwork.

Ratings and account actions

Ride may ask riders and drivers to rate each trip. Ratings and support reports help identify quality, professionalism, safety, and reliability concerns. Ride may warn, educate, restrict, suspend, or deactivate accounts where appropriate.

Emergency and law enforcement

Ride may preserve and share information when required by law, valid legal process, safety investigation, or emergency request.