Get the appThese Terms are a binding agreement between you and RIDE LLC (“Ride,” “we,” “us,” or “our”) governing Ride's website, mobile application, transportation marketplace, driver and courier tools, business accounts, payments, support, and related services.
These Terms incorporate Ride's Privacy Policy, Refund and Cancellation Policy, and Safety Policy. Drivers and couriers must also accept the applicable Driver Agreement. If a service-specific term conflicts with these Terms, the service-specific term controls for that service.
Ride may obtain separate consent when required for background checks, electronic signatures, recurring payments, precise location, promotional communications, or other regulated activities.
You must be at least 18 years old and legally able to enter a contract to create a rider or business account. A person under 18 may use a future teen service only through an eligible parent or legal guardian and only where Ride has expressly launched that service.
Drivers must be at least 21 years old, or the higher minimum age required by applicable law, and satisfy all licensing, driving-history, background-check, insurance, vehicle, identity, and approval requirements before going online. Couriers must meet the age and approval requirements shown during onboarding and required by local law.
You must provide accurate, current information, protect your credentials and devices, and promptly report suspected unauthorized access. You are responsible for activity through your account until Ride has a reasonable opportunity to secure it.
Ride operates a technology platform that may connect riders with independently approved transportation providers. Except where Ride expressly states otherwise or applicable law requires otherwise, drivers are independent contractors and are not Ride employees or agents. Transportation is provided by the driver, not by Ride.
Services are offered only in markets where Ride has completed its launch requirements and the app expressly permits a request. A demonstration, waitlist, fare estimate, driver application, or account registration does not mean transportation, delivery, scheduled rides, teen rides, airport service, or business service is available in a location.
A ride is confirmed only when the app identifies an assigned driver and active trip. Before entering, riders must confirm the driver, photograph, vehicle, and license plate match the app. Street hails, off-platform payments, and attempts to bypass Ride's safety or payment controls are prohibited.
Ride may maintain unique request, ride, trip, user, payment, refund, message, and support identifiers to dispatch services, provide receipts, resolve disputes, investigate safety matters, prevent fraud, and comply with law.
Before confirmation, Ride will display an estimated or upfront fare, or explain how the fare is calculated. The final amount may lawfully change because of an approved destination or route change, stops, waiting time, tolls, airport or government surcharges, taxes, cancellation or no-show fees, evidence-supported damage or cleaning charges, or correction of an obvious pricing or technical error.
Ride or its payment processor may place an authorization hold, charge the selected payment method, retry a failed payment, apply credits, or offset amounts lawfully owed. A hold is not necessarily a completed charge, and its release timing is controlled partly by the issuing financial institution.
Refunds and cancellations are governed by the Refund and Cancellation Policy. Ride will provide receipts and required fare information electronically. Drivers and couriers are responsible for their taxes except where Ride must collect, withhold, report, or remit an amount.
Ride may help users communicate about an item reported lost, but does not take custody of property or guarantee recovery. A disclosed return fee may apply. A user may be responsible for reasonable cleaning, repair, or replacement costs caused by that user or a guest when supported by reliable evidence and after notice.
Business account features may include employee rides, guest travel, courier requests, receipts, billing controls, departments, reporting, and account permissions. Business admins must ensure users are authorized and that account use follows company policy and Ride rules.
Ride is not an emergency service. Call 911 or the appropriate local emergency service when immediate assistance is needed. Users must obey law, wear available seat belts, avoid distracting the driver, follow reasonable safety instructions, and never threaten, harass, discriminate against, assault, or endanger another person.
Drivers may not use the platform while impaired, medically unfit, dangerously fatigued, unlicensed, uninsured, or operating an unapproved vehicle. Safety incidents, crashes, suspected impairment, discrimination, service-animal denials, sexual misconduct, threats, or criminal activity should be reported through Ride support as soon as it is safe.
You consent to receive agreements, disclosures, receipts, account notices, safety messages, support responses, and trip communications electronically through the app, website, email, SMS, or push notification. You may retain or print copies and must keep your email address and telephone number current.
Transactional messages are necessary to operate accounts and services. Marketing communications are optional, consent to marketing is not a condition of purchase, and provided opt-out methods will be honored. Message and data rates may apply.
Ride and its licensors own the platform, software, visual design, trademarks, logos, text, graphics, compilations, and other protected materials. Subject to these Terms, Ride grants you a personal, limited, revocable, nonexclusive, nontransferable license to use the platform for its intended purpose. No ownership rights are transferred.
You retain ownership of content you submit and grant Ride a worldwide, nonexclusive license to host, process, reproduce, and display it only as reasonably necessary to operate, secure, support, improve, and legally administer the services. You represent that you have the rights needed to submit it.
You may stop using Ride and request account deletion through account settings or support. Ride may investigate, restrict, suspend, deactivate, or terminate access for suspected fraud, unsafe conduct, nonpayment, expired or invalid documents, legal or regulatory requirements, repeated complaints, material breach, or risk to users or the platform. When appropriate and legally required, Ride will provide notice and an opportunity to appeal.
Deletion does not erase amounts owed or records Ride must retain for safety, tax, insurance, payment, dispute, fraud-prevention, or legal purposes.
To the maximum extent permitted by law, the platform is provided “as is” and “as available.” Ride does not warrant uninterrupted or error-free operation, a particular match, service availability, earnings, arrival time, route, demand, or outcome.
To the maximum extent permitted by law, Ride and its members, managers, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, data, goodwill, or business opportunity. Ride's aggregate liability will not exceed the greater of $100 or the amount you paid directly to Ride during the six months before the event giving rise to the claim.
These provisions do not exclude warranties, consumer rights, gross negligence, willful misconduct, or other responsibility that cannot legally be disclaimed or limited.
To the extent permitted by law, you agree to defend, indemnify, and hold Ride and its members, managers, officers, employees, and agents harmless from third-party claims, losses, and reasonable costs arising from your unlawful conduct, material breach of these Terms, submitted content, or violation of another person's rights. Ride will provide reasonable notice and may control the defense. This does not require indemnification for Ride's own negligence or misconduct where prohibited by law.
Before filing a lawsuit, you and Ride agree to make a good-faith effort to resolve the dispute. A written notice should provide account contact information, the relevant trip or transaction identifier, the facts, supporting records, and the requested resolution. The receiving party will have 30 days to respond. Either party may still seek urgent injunctive relief or bring an eligible individual matter in small-claims court.
These Terms are governed by New Jersey law, without regard to conflict-of-law rules, except where the law of the user's location must apply. Unless a nonwaivable law requires another forum, unresolved disputes will be brought in a state or federal court with jurisdiction in New Jersey. These Terms do not currently require private arbitration or waive the right to a jury trial.
Ride may update these Terms for new features, risks, legal requirements, or business practices. Ride will post the effective date and provide additional notice when required. Material changes apply prospectively after their stated effective date.
If part of these Terms is unenforceable, it will be modified only as much as necessary and the remainder will continue. Ride's failure to enforce a provision is not a waiver. Provisions that by their nature should survive termination remain effective.
Ride is operated by RIDE LLC, a New Jersey limited liability company. General questions, support requests, safety reports, and privacy requests may be submitted through the Contact page.
Formal legal notices to Ride must be sent to: RIDE LLC, Attn: Legal, 198 Butler Street, Paterson, New Jersey 07524, United States. A copy may also be submitted through the Contact page, but electronic submission does not replace mailed notice where applicable law requires delivery by mail.