1. Agreement and related policies
This Driver Services Agreement (“Agreement”) is between RIDE LLC, a New Jersey limited liability company (“Ride”), and the individual accepting it (“Driver”). It governs Ride's driver application, marketplace, dispatch, communications, payment, safety, and support services (“Platform”). Ride's Terms of Service, Privacy Policy, Safety Policy, and applicable written market rules are incorporated. This Agreement controls if a driver-specific provision conflicts with the general Terms.
Acceptance does not approve an application or authorize transportation. Driver may provide services only after Ride confirms approval and only in a market and service category enabled in the app.
2. Relationship and driver independence
Ride provides a technology marketplace. Driver decides when, where, and whether to go online and may accept or decline offers without a minimum schedule or guaranteed volume. Driver may use competing platforms and serve others, subject to duties owed during an accepted Ride trip.
The parties intend an independent-contractor relationship to the extent permitted by law. This label does not override any worker-classification test or waive nonwaivable rights. Driver cannot bind Ride or claim to be Ride's employee, partner, franchisee, or agent.
3. Eligibility and continuing duties
Driver represents whenever using the Platform that Driver is at least 21; holds a valid license and lawful authority to drive; is medically and legally fit; supplied accurate identity, driving, tax, and contact information; and meets every applicable federal, state, local, and market requirement.
Driver must promptly report a license suspension, material citation, required criminal disclosure, crash, insurance lapse, vehicle change, or other event affecting safety or approval. Account sharing and false, altered, borrowed, or expired documents are prohibited.
4. Vehicle, registration, inspection, and insurance
Driver must use only the approved vehicle and keep it safe, clean, roadworthy, registered, inspected, and equipped as required. Driver is responsible for maintenance, fuel or charging, toll devices, mobile equipment, and operating costs unless Ride agrees otherwise in writing.
Driver must maintain all personal, commercial, transportation-network, rideshare-endorsement, and other insurance required by law or Ride's market rules. Personal coverage may exclude platform activity. Driver must provide current proof and cooperate with crash, insurer, and claims investigations.
5. Identity and background screening
Approval and continued access may depend on identity verification, motor-vehicle records, criminal-history screening, registry searches, document verification, and recurring monitoring where lawful. A consumer report from a screening company requires a separate, stand-alone disclosure and authorization plus applicable pre-adverse and adverse-action procedures. This Agreement is not that authorization.
6. Offers and accepted trips
An offer may show pickup, destination, service type, distance, time, and estimated earnings. Estimates may change for route, traffic, wait time, tolls, destination changes, cancellations, or lawful corrections. After acceptance, Driver must proceed safely, verify the correct rider, update trip stages accurately, avoid unauthorized stops and off-platform payment, and complete the trip only at the actual endpoint. Driver may end a trip when reasonably necessary for safety or legality and should report it promptly.
7. Safety and prohibited conduct
- Obey traffic, distracted-driving, seat-belt, accessibility, service-animal, nondiscrimination, airport, and transportation laws.
- Never drive impaired, dangerously fatigued, medically unfit, unlicensed, uninsured, or in an unapproved vehicle.
- Do not discriminate, harass, threaten, assault, solicit, manipulate GPS, create fraudulent trips, evade charges, or contact riders after a trip without a legitimate support purpose.
- Do not record audio or video without satisfying applicable notice and consent law, or publish rider information.
Call 911 for immediate danger. Report crashes, injuries, threats, suspected impairment, discrimination, service-animal issues, sexual misconduct, or criminal activity to Ride as soon as safely possible.
8. Earnings, adjustments, and payouts
The app displays the available earnings calculation. Ride may collect rider payments as Driver's limited payment-collection agent and deduct disclosed platform fees, processing amounts, refunds, credits, chargebacks, toll or fare corrections, insurance or regulatory charges, required tax withholding, and other lawful amounts. No prohibited deduction will be made.
Payout timing depends on completed-trip status, account standing, risk review, bank eligibility, processor rules, weekends, holidays, and settlement timing. Driver should report a specific earnings dispute within 30 days without limiting a longer nonwaivable legal period. Ride does not guarantee requests, hours, revenue, tips, or profit.
9. Taxes, expenses, and records
To the extent Driver is lawfully an independent contractor, Driver is responsible for business expenses, registrations, estimated taxes, income and self-employment taxes, and records. Ride may collect tax information, issue information returns, withhold when required, and share records with authorities. Driver should obtain independent tax advice.
10. Location, technology, and confidentiality
Driver permits Ride to process precise location while online and during trips for dispatch, routing, safety, support, fraud prevention, pricing, records, and legal compliance under the Privacy Policy. Driver must protect credentials and not scrape, reverse engineer, interfere with, or falsify Platform data. Rider information may be used only to perform a trip or resolve a legitimate issue and may not be retained, sold, disclosed, or used for solicitation.
11. Suspension, deactivation, and appeal
Ride may investigate, pause, limit, suspend, or deactivate access for expired or invalid documents, safety risk, fraud, unlawful conduct, account sharing, payment risk, material breach, repeated service failures, or regulatory direction. An immediate temporary hold may apply during an urgent investigation. When appropriate and legally required, Ride will provide a reason and opportunity to submit information or appeal through support.
12. Risk, disclaimers, and indemnification
To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” Ride does not guarantee demand, matching, earnings, rider conduct, uninterrupted access, routes, arrival times, or business results. Nothing excludes rights or liability that cannot be excluded.
To the extent permitted by law, Driver is responsible for loss caused by Driver's unlawful conduct, negligence, vehicle operation, breach, tax obligations, or violation of another person's rights, and will defend and indemnify Ride from resulting third-party claims and reasonable costs, except to the extent caused by Ride's negligence, willful misconduct, or nontransferable responsibility.
13. Governing law and disputes
Before filing suit, Driver and Ride will try in good faith to resolve the matter. Written notice should identify the account, trip or payment, facts, records, and requested resolution; the recipient has 30 days to respond. Urgent injunctive relief and eligible individual small-claims matters remain available.
New Jersey law governs except where another jurisdiction's nonwaivable law applies. Unless nonwaivable law requires otherwise, disputes may be filed in a state or federal court with jurisdiction in New Jersey. This version does not mandate arbitration, waive a jury, or waive representative or collective rights. A future arbitration term requires separate conspicuous notice and acceptance.
14. Changes and general terms
Ride may update this Agreement prospectively and will identify the version and effective date. Renewed acceptance will be requested when required or appropriate for a material change. If a provision is unenforceable, it will be modified only as necessary and the remainder continues. Provisions intended to survive termination remain effective.
15. Electronic signature
By selecting the acceptance checkbox and tapping “Accept and continue” in the Ride app, Driver confirms the opportunity to read this Agreement, agrees to transact electronically, can retain a copy, and intends that action as an electronic signature. Ride may retain the account identifier, agreement version, acceptance time, and device and network information as evidence.
Driver may print or save this page or request a copy through support.
16. Legal entity and notices
Formal notices must be sent to: RIDE LLC, Attn: Legal, 198 Butler Street, Paterson, New Jersey 07524, United States. Other questions may be submitted through the Contact page.
