Get a rideRide shows the rider total before payment. This policy explains when charges, cancellations, no-show fees, wait time fees, refunds, account credits, and support reviews may apply.
Ride may authorize or charge the selected payment method when a rider confirms a ride option. The payment screen shows the ride total before confirmation. The final receipt may include ride fare, state or local surcharge, airport surcharge, tolls, wait time, cancellation fee, business account charges, courier charges, credits, or taxes where required.
Riders may cancel before a driver is matched without a cancellation fee unless stated otherwise in the app. After a driver accepts, Ride may charge a cancellation fee if the driver has already started toward pickup or if the cancellation happens after the free cancellation window.
When a driver arrives at the pickup address, Ride may start a waiting countdown. If the rider does not arrive before the countdown ends, Ride may cancel the trip and charge a no-show or cancellation fee. For the current platform policy, that fee may be $5 unless local rules or ride type require a different amount.
Airport surcharge applies to airport pickup or dropoff activity where supported. State and local surcharges may apply based on trip location.
Ride may issue a full refund, partial refund, account credit, or no refund depending on the evidence. Refunds may be available when the wrong amount was charged, a driver did not complete service, a duplicate charge occurred, or Ride confirms a platform error. Account credits may be used when a support follow-up is more appropriate than a refund.
Users can open trip help from the receipt or activity screen. A dispute should include the trip, issue type, message, and any available supporting details. Ride operations employees review trip status, GPS, route, fare, driver actions, rider messages, payment authorization, and support history before resolving a case.
Ride does not guarantee refunds for completed trips where the quoted fare, route, and receipt are correct. Safety reports are reviewed separately from ordinary billing disputes.
Business account refunds may be returned to the original payment method, credited to the business account, or handled through monthly billing controls depending on the account setup.